Rehab Fayez

Rehab Fayez

HR Country Manager and Region Diversity, Equity, and Inclusion Lead (MENA) at Amazon

Biography

Rehab has 18 years of diverse HR experience in different industries including consultancy, telecommunications, and e-commerce. Pior to her role in Amazon, she has worked as an HR consultant across different consultancy firms including Informa for 7 years. Following her consultancy experience, she joined the telecom industry and spent 7 years in Vodafone Egypt where she assumed different roles in HR including Talent Management, learning and development, and HR business partnering for Technology and Commercial Operations. Throughout her time in Vodafone, Rehab contributed to fundamental HR interventions through a number of significant changes in Vodafone including 4G launch, digital transformation, designing the Agile organisational structure, and scaling the Agile methodology across the organization.

In her current role, Rehab leads HR for Amazon Customer Service in Egypt and has accelerated her growth in Amazon through the transformation journey post Souq acquisition and migration to Amazon across UAE, Saudi Arabia,  and Egypt. She has also contributed to the launch of International languages customer service in Egypt to support global market places including Germany and Australia. Rehab also currently leads the DEI charter for the MENA region, where one of her proud moments was designing and co-leading a leadership development session focused on ‘The Power of Inclusion and Belonging’.

Rehab’s journey evidences a solid track of excellence and subject matter expertise in strategic human resource planning, talent management and development, succession planning,

HR business partnering, leadership development, diversity and inclusion, organizational design, and employee experience and culture.

Rehab has also completed her MBA from University of Wales, Cardiff in 2012. She has also established her knowledge in Agile methodologies as she got accredited as a Scrum Master from Scrum Alliance in UK, received her Agile training from Accenture in California, and got certified as an Agile Facilitator and Agile Coach from International Consortium for Agile in 2018.